RETURN & REFUND POLICY

Last Updated: September 4, 2026

Thank you for shopping at metafix.shop.

We want you to be satisfied with your purchase. This Return & Refund Policy explains your rights regarding withdrawal, returns, refunds, damaged or defective products, exchanges, and order cancellations.

This policy is intended for customers purchasing from Germany and is subject to applicable German and European Union consumer protection laws.

1. 14-DAY RIGHT OF WITHDRAWAL

If you are a consumer, you generally have the right to withdraw from your purchase within 14 days without giving any reason.

The withdrawal period is 14 days from the day on which you, or a third party designated by you who is not the carrier, receives the goods.

If your order contains multiple items that are delivered separately, the withdrawal period begins when you or a third party designated by you receives the final item.

To exercise your right of withdrawal, you must inform us of your decision by sending a clear statement to:

Email: vaksbtsbdonposbstsbein@gmail.com

Please include your name, order number, email address used for the order, and the product you wish to return.

To meet the withdrawal deadline, it is sufficient to send your notice of withdrawal before the 14-day withdrawal period expires.

2. EFFECTS OF WITHDRAWAL

If you validly withdraw from your purchase, we will reimburse payments received from you for the returned goods, including the cost of our least expensive standard delivery option, where required by applicable law.

If you selected a more expensive delivery method than our standard delivery option, any additional delivery costs resulting from your choice will not be reimbursed.

Refunds will be made using the same payment method used for the original transaction unless expressly agreed otherwise.

We may withhold reimbursement until we have received the returned goods or until you provide evidence that you have sent the goods back, whichever occurs first.

3. RETURNING PRODUCTS

After notifying us of your withdrawal, you must return the goods without undue delay and no later than 14 days after notifying us of your decision to withdraw.

Before sending any product back, please contact:

vaksbtsbdonposbstsbein@gmail.com

We will provide you with the applicable return instructions and return address.

Please do not send products to an address shown on the parcel or to another address without first contacting us, as the appropriate return location may depend on the order.

Unless otherwise required by applicable law or agreed by us, customers are responsible for the direct cost of returning products when exercising the statutory right of withdrawal.

If the product is defective, damaged, incorrect, or otherwise non-conforming, we will handle reasonable return costs in accordance with applicable consumer law.

4. CONDITION OF RETURNED PRODUCTS

You may inspect a product to the extent reasonably necessary to determine its nature, characteristics, and functionality.

You may be responsible for any diminished value resulting from handling beyond what is necessary for such inspection, to the extent permitted by applicable law.

Where reasonably possible, please return the product with its original accessories, manuals, components, and packaging.

The absence of original packaging does not by itself remove any statutory rights you may have.

5. DAMAGED, DEFECTIVE OR INCORRECT PRODUCTS

Please inspect your order after delivery.

If your product arrives damaged, defective, incomplete, incorrect, or does not conform to the order, contact us as soon as reasonably possible at:

vaksbtsbdonposbstsbein@gmail.com

Please provide:

• Your order number
• A description of the problem
• Photographs or videos showing the issue, where reasonably possible
• Photographs of the packaging where shipping damage is involved

Depending on the circumstances and applicable law, we may arrange repair, replacement, price reduction, refund, or another legally required remedy.

Nothing in this policy limits your statutory rights concerning defective or non-conforming goods.

6. LEGAL GUARANTEE

Consumers purchasing goods in Germany benefit from statutory rights regarding defective or non-conforming goods.

These statutory rights are separate from the 14-day right of withdrawal.

Where applicable, consumers generally benefit from a statutory conformity guarantee of at least two years from delivery.

If a product is defective or does not conform to the contract, you may be entitled to remedies including repair or replacement and, where the applicable legal requirements are satisfied, a price reduction or refund.

This policy does not exclude or restrict any mandatory consumer rights available under German or European Union law.

7. REFUNDS

Once a return has been received and reviewed, we will process the applicable refund in accordance with this policy and applicable law.

Approved refunds will normally be issued to the original payment method.

Please note that after we issue a refund, your bank, credit card provider, or payment service provider may require additional processing time before the funds appear in your account.

We are not responsible for processing delays caused solely by your bank or payment provider.

8. RETURN SHIPPING COSTS

For returns made solely because you have exercised your statutory right of withdrawal, you are responsible for the direct cost of returning the goods, provided you were properly informed of this obligation.

If the product is defective, damaged upon delivery, incorrect, or otherwise non-conforming, return shipping costs will be handled in accordance with applicable law.

We recommend using a trackable shipping method for returns where appropriate.

9. EXCHANGES

If you wish to exchange a product, please contact us at:

vaksbtsbdonposbstsbein@gmail.com

If the requested replacement is available, we will provide instructions.

Your statutory rights regarding defective or non-conforming products remain unaffected.

10. ORDER CANCELLATIONS

If you wish to cancel an order before it has been dispatched, please contact us as soon as possible at:

vaksbtsbdonposbstsbein@gmail.com

We will make reasonable efforts to cancel the order before shipment.

If the order has already been processed or dispatched, cancellation before delivery may no longer be possible. You may still exercise your statutory right of withdrawal after receiving the goods, where applicable.

11. EXCEPTIONS TO THE RIGHT OF WITHDRAWAL

The statutory right of withdrawal may not apply to certain categories of goods and services where an exception is provided by applicable law, including, for example, certain goods made to the consumer's specifications or clearly personalized goods.

Any statutory exception will only be applied where legally applicable.

Nothing in this section is intended to exclude a right of withdrawal where applicable law requires one.

12. LOST OR UNDELIVERED ORDERS

If your order does not arrive within the expected delivery period, please contact us at:

vaksbtsbdonposbstsbein@gmail.com

We will investigate the shipment with the carrier.

Where we remain legally responsible for the shipment and the goods are lost before delivery to you, we will provide the appropriate remedy in accordance with applicable law.

13. REFUSED OR UNCLAIMED PACKAGES

If a package is refused or not collected, please contact us so that we can determine the status of the shipment.

Any refund or additional shipping charges will be handled in accordance with applicable law and the circumstances of the order.

Refusing delivery does not necessarily replace the requirement to clearly communicate your decision to exercise a statutory right of withdrawal.

14. HOW TO REQUEST A RETURN OR REFUND

To request a withdrawal, return, refund, replacement, or assistance with a defective product, contact:

Email: vaksbtsbdonposbstsbein@gmail.com

Please include:

Full name:
Order number:
Email address used for the order:
Product:
Reason for contacting us:
Photos/videos, if relevant:

Our customer service team will review your request and provide the necessary instructions.

15. CONTACT US

If you have any questions about this Return & Refund Policy, please contact us:

Store: metafix.shop
Email: vaksbtsbdonposbstsbein@gmail.com

We will make reasonable efforts to respond to customer inquiries as soon as possible.

Your mandatory rights under German and European Union consumer protection law remain unaffected by this policy.